"The essential difference between emotion and reason, is that emotion leads to action, while reason leads to conclusions."
Donald Calne
Emotion leads to action! To increase client loyalty and retention, you may have to change your focus from client satisfaction to creating an emotional connection...
“Curiosity is recognizing a gap in our knowledge about something that interests us, and becoming emotionally and cognitively invested in closing that gap through exploration and learning. Curiosity often starts with interest and can range from mild curiosity to passionate...
"There is a deep power in words that speak the truth"
P. C. Cast
Allow this to sink for a moment... All progress starts by telling the truth.
With trust and credibility in sales being low already, think about the depth of your conversations.
Are you holding real conversations, leading to real...
"A personal mission statement becomes the DNA for every other decision we make."
Stephen Covey
Having heavy conversations is a necessary part of working and business life, especially in environments that encourage continuous improvement.
Business, as well as your sales growth, is dependent on a...
"Your Culture is a combination of what you create and what you will allow." Craig Groeschel
I’ve had a number of conversations with sales professionals recently that left me scratching my head.
As much as they are trying to develop relationships with clients and prospective...
"Most people will talk the talk, few will walk the walk; be amongst the few"
Dr. Steve Maraboli
In a sales world where trust and credibility are at anemically low levels, are you leading your sales life with congruency?
Does the walk match the talk?
Does the way you carry yourself online match...
"Make your interactions with people transformational, not just transactional."
Patti Smith
Think about this for a moment... Are the conversation's you are having with your clients transformational or transactional in nature?
Sales leaders and salespeople... I know all of you desire and crave...
Culture eats strategy for breakfast so says, Peter Drucker. His idea wasn’t that strategy wasn’t important, but rather culture is a more consistent platform to build success upon.
If we take that quote and insert ‘sales’ into it, does it still ring true?
Does sales...
"Be Impeccable With Your Word. Speak with integrity. Say only what you mean. Avoid using the word to speak against yourself or to gossip about others. Use the power of your word in the direction of truth and love."
Don Miguel Ruiz
The Four Agreements was published in 1997. It has been on the New...
"Without good communication, a relationship is merely a hollow vessel carrying you along on a frustrating journey fraught with the perils of confusion, projection, and misunderstanding."
Cherie Carter Scott
How would you rate the conversation and communication with your clients?
Without...
What is Social From The Heart?
In his book, Selling From The Heart, Larry Levine taught us the importance of doing the inner work, getting in touch with who we really are in order to bring our best to our clients and prospective clients. The sales profession has changed...
“I am inspired by the professionalism of others. I believe there is an obligation to strive for excellence in what one is asked to do. No pains are too great, no revisions too tedious, no matter how small the result.”
Densey Clyne
The only way to become better at sales is to...
